Responsible Gaming

Gambling always carries the risk of financial loss. Play responsibly by setting a budget and keeping betting separate from essential expenses. The goal is safe entertainment, not income.

• Decide an affordable spend cap before playing and stick to your limits.
• Keep time control through session reminders and reality checks on the site.
• Do not chase losses; take a break or reduce stakes.
• On 1win, you can apply deposit, loss, and wager limits, set a time-out, or request self-exclusion.
• Review your account history to learn your patterns and protect your budget.
• Avoid gambling under stress, alcohol, or fatigue.
• Use only your own payment methods and never borrow to bet.
• Accounts are for 18+ users as per policy; prevent minors from accessing your devices.
• Secure your devices and log out after playing.

Betting addiction can develop gradually. Watch for warning signs and seek help early; it is a serious condition that needs attention.

• Spending more money or time than planned on gambling.
• Needing higher stakes to feel the same excitement.
• Chasing losses after a setback.
• Hiding betting from family or friends, or lying about spending.
• Borrowing money, using credit, or selling items to fund play.
• Feeling restless or irritable when trying to cut down.
• Neglecting work, studies, or relationships.
• Using betting to escape stress, anxiety, or low mood.
• Repeated failed attempts to stop or control gambling.
• Feeling guilt but continuing to play.

Address betting problems early. Structured steps and support can restore control. 1win supports you to manage risk and play responsibly.

• Set daily, weekly, or monthly deposit limits in your account settings.
• Enable reality checks and session reminders to track playing time.
• Use a time-out for at least 24 hours when urges increase.
• Request self-exclusion for a longer break; choose a duration that suits your needs.
• Contact support to apply or adjust limits and to block promotional messages.
• Keep betting funds separate from household money; stop using credit for gambling.
• Remove saved payment details to add friction before you play.
• Install access blockers such as BetBlocker or Gamban.
• Plan alternatives for your free time, such as exercise, hobbies, or time outdoors.
• Speak to a counsellor or helpline and consider a local therapist.

Help is available in India for gambling-related harm. These services offer confidential support and guidance.

• Tele-MANAS, MoHFW: 14416 or 1-800-891-4416 — https://telemanas.mohfw.gov.in
• NIMHANS Psychosocial Support Helpline: 08046110007 — https://nimhans.ac.in
• iCALL by TISS: 9152987821 — https://icallhelpline.org
• AASRA 24×7 Helpline: 9820466726 — http://www.aasra.info
• Fortis National Mental Health Helpline: 8376804102 — https://www.fortishealthcare.com/india/psychology-and-psychiatry
• Gambling Therapy, global online support: https://www.gamblingtherapy.org
• Gamblers Anonymous, online meetings: https://www.gamblersanonymous.org/ga/meetings
• BetBlocker, free gambling blocker: https://www.betblocker.org

You can contact 1win support if gambling is affecting your life. The team can help apply limits and guide you to help resources.

• Live chat 24×7 in the Help Centre on the website or app.
• Support form in your account to send an email query.
• Responsible Gaming options in Account settings to request limits, time-out, or self-exclusion.
• Request a callback where available after verification.
• Submit a ticket in the Help section and track updates in your account.
• Ask for account history to review bets, deposits, and withdrawals.